Two of the core values of Parchmore Medical Centre are to provide good access and also continuity of care for our patients and we are always looking at ways of making our appointment system more efficient so that you have better access to your doctor or nurse when you require it.
Following feedback from you, our patients, we have made some changes to our appointment system to offer more flexibility with a choice of telephone consultations/face to face appointments with a doctor on the day or routine bookable appointments.
If you call us on the main surgery telephone number 0208 251 4200 between 8.00am - 6.30pm Monday to Friday except Bank Holidays we will endeavour to do our best to arrange a telephone call or an appointment on the same day or as soon as possible.
You can also call us anytime between 8.00am - 6.30pm Monday to Friday except Bank Holidays to book a pre-bookable appointment.
REMEMBER - The clinicians cannot deal effectively and safely with more that one major problem or 2 minor problems in a 10 minute appointment. Presenting with a long list, may result with the doctor advising a further appointment. If you feel you need a longer appointment, please let the receptionist know when you are booking your appointment.
What is Patient Access?
With Patient Access, you can now access your local GP services at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
- Send secure messages to your practice.
- View your medical record
Click here to download a Patient Access request form. Please bring this to reception with Photo ID and Proof of address.
Click here to book an appointment online
How To See The Nurses or Healthcare Assistants
All nurse and healthcare assistant clinics are by appointment and can be arranged up to eight weeks in advance by ringing 020 8251 4200. When you phone you will be asked why you want to see the nurse or healthcare assistant. This is to assist us in preparing for the clinic and to make sure we have sufficient stock or to prepare any equipment that may be required during your consultation.
If you cannot keep your appointment please cancel it. This frees appointments for others and prevents waste of our time and NHS money. We see over 200 patients per weekday in surgeries and clinics. Those patients demand immediate appointments for non-urgent problems, without booking, create delays for doctors, staff and patients who have made an appointment. All serious cases and patients with genuinely urgent problems will always be seen. If you are unable to wait for a routine appointment, please give the receptionist brief details of your condition/illness to help make the appropriate arrangements.
Blood Tests - Phlebotomist
We offer a blood test service at the practice between 8.00am and 11.30am Monday – Friday each week. You must be referred by the GP or nurse to have a blood test and you must contact the surgery to book your appointment. If you have been given your blood form by the doctor or nurse, please remember to bring this along with you to your appointment.
If you have a booked appointment and we have a mobile telephone number for you, we will send you a text reminder 24 hours prior to your appointment. Please ensure that we have your mobile number and let us know if your number changes.
Self Check-In Screen
On arrival at the surgery, if you already have a booked appointment please use the self check-in screen. Once you have checked in, please take a seat in the waiting area until you are called via the jayex board located in the reception area and follow the directions displayed.